“This post is part of a series about making better product decisions. Do you ever find yourself making snap decisions? An engineer asks you for more detail on how a feature should work. You hadn't considered that specific use case before. So you come up with a solution off”
This Product in Practice piece profiles Chris Hockley, a lean agile coach at SuperAwesome, who introduced the opportunity solution tree to several product teams through a staggered rollout. He found that teams grasped…
This Product in Practice profile follows Eva Spexard, Head of Operations and People at Passion.io, who applies continuous discovery habits to the employee experience rather than to a product. She treats employees as…
Olga Berezovsky, guest-writing for Lenny Rachitsky, argues that cohort retention is widely misunderstood and costly to get wrong, and offers a practical guide to measuring it. She recommends defining "active" by the…
Marty Cagan argues that a product manager's core job is discovering products that are valuable, usable and feasible, and that engineering must be involved early to achieve feasibility. Waiting until engineering sees a…
Teresa Torres argues that product teams must map the opportunity space before solving problems, because customer interviews surface far more needs, pain points, and desires than any team can address. Treating…
Marty Cagan argues that product organizations contain three kinds of contributors rather than two: makers (designers, engineers, researchers), managers, and a growing group he calls process people. Process roles like…
Claire Vo presents a step-by-step guide to installing, configuring, and using OpenClaw, an open-source personal AI agent that runs locally and takes instructions through everyday chat apps. The post covers hardware and…
This Product in Practice story describes how Ellen Juhlin, a senior product director at Orion Labs, brought engineers into continuous discovery. Engineers often see product work as order-taking, but their technical…
Teresa Torres and Hope Gurion, both coaches, examine how resistance surfaces on pilot teams during a product operating model rollout, even among volunteers. They identify three common objections: "we don't have time,"…
Lenny Rachitsky lists five habits that make product managers annoying to their teams and suggests how to avoid them. The core argument is that great PMs add much value, but rigid process worship, impulsive…
Teresa Torres profiles Tali Melchior, Director of Product Management at Texthelp, who introduced opportunity solution trees (OSTs) first at a previous company after a book club, then at Texthelp, and later through…
Designer Ben Shih describes building LennyRPG, a Pokémon-style pixel game where players meet and quiz Lenny's Podcast guests using transcripts from 300+ episodes. The post walks through his AI-assisted workflow…
Cagan argues that many product teams neglect design, leaving products with weak user experiences because the design roles that shape usability and emotional appeal are missing. He lays out four design roles that work…
Teresa Torres uses a playful Halloween scenario, planning hot apple cider for neighbors, to illustrate the four levels of product analysis: design, feasibility, feature, and value. Each roadblock the cider plan hits…
Marty Cagan argues that UX designers often work in isolation, going off for days or weeks to produce a polished 'grand reveal,' a pattern he calls the 'internal agency model.' This breaks down because requirements and…
Teresa Torres argues that product teams building enterprise software can and should experiment, even though A/B testing is often impractical for them. She points out that experiments are simply procedures for testing a…
Teresa Torres introduces a new series, Tools of the Trade, profiling continuous discovery practitioners and the tools they use. This first edition features Rebecca Klee, a UX Researcher at Optimal Workshop, who walks…
Teresa Torres and community members address a common problem: a stakeholder, such as a CEO, brings a solution idea that is unconnected to the team's current outcome and discovery work. The article argues against simply…
Marty Cagan and Marily Nika argue that AI product management means building AI-powered experience products, not AI infrastructure, and that most PMs will soon need these skills just as mobile PM became essential. They…
Teresa Torres argues that continuous product discovery is not limited to famous consumer tech companies; any product team, including those at traditional enterprises, can practice it. She uses a case study of Farm…
This post, part three of a marketplace series, lays out ten strategies that leaders at large marketplaces such as Airbnb, Uber, DoorDash, Etsy and Lyft use to protect service quality as they scale. The most common…
Teresa Torres describes coaching the CarMax Digital Merchandising team, a mature product team that already practiced discovery but lacked deliberate organization. Through interviews with the PM, designer, and tech lead…