Drawer 02 · 539 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
SVPG · Marty CaganSep 24, 2007

Product Discovery

Sep 24, 2007 · 5 min

Cagan argues that product teams commonly treat requirements and design as a scheduled, sequential phase, which leads to engineers building unvalidated solutions that customers don't want. He reframes this stage as…

@ttorres · Teresa Torres on X♥ 10
"It can feel like you are the lone champion pushing for change in your organization." That's why we are reading Continuous Discovery Habits together throughout 2026. 📚 The book turns five this year and many of you have bought and read it. But reading isn't the same as doing. So we are reading…
SVPG · Marty CaganJul 9, 2021

Discovery vs. Design

Jul 9, 2021 · 3 min

Marty Cagan asks whether product discovery applies to feature teams, which are handed a list of features rather than problems to solve. At a simple level, discovery is irrelevant there because the solution is already…

SVPG · Marty CaganFeb 20, 2011

Product Discovery With Live-Data Prototypes

Feb 20, 2011 · 5 min

Cagan argues that the core goal of product discovery is finding the smallest valuable, usable, feasible product as fast as possible by failing fast. He describes two techniques: disposable user prototypes tested with…

SVPG · Marty CaganSep 10, 2020

Discovery – Judgement

Sep 10, 2020 · 5 min

Marty Cagan argues that product discovery depends heavily on judgement, which many product people try to replace with frameworks and templates. He identifies four areas where judgement is required: assessing risk…

SVPG · Marty CaganOct 1, 2007

Prototype Testing

Oct 1, 2007 · 16 min

Marty Cagan argues that testing high-fidelity prototypes with real users is the most important activity a product manager performs, because it reveals whether people can use a product and whether they want it before…