Drawer 02 · 539 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
SVPG · Marty CaganOct 14, 2010

Requirements Are Not

Oct 14, 2010

Marty Cagan argues that the concept of a "requirement" is misleading in product work. What stakeholders and customers present as requirements are often untested assumptions or guesses about an underlying problem, while…

SVPG · Marty CaganAug 30, 2013

The Power of Reference Customers

Aug 30, 2013 · 5 min

Cagan argues that strong products are the foundation of a healthy business: weak products inflate acquisition costs, lengthen sales cycles, pressure prices and burden customer service. The most powerful antidote is a…

SVPG · Marty CaganAug 24, 2011

Minimum Viable Product

Aug 24, 2011 · 3 min

Marty Cagan argues that the term minimum viable product is used so inconsistently that it confuses product teams, and proposes a clearer working definition. He defines an MVP as the smallest product that is valuable…

Product Talk · Teresa TorresNov 11, 2015

How to Choose Your Next Experiments

Nov 11, 2015

Teresa Torres argues that a common mistake among teams new to Lean Startup methods is substituting experimentation for judgment, testing options like folders versus tags without first reasoning about which is most…

@ttorres · Teresa Torres on X♥ 5
What happens when you hand your opportunity solution tree to an AI? Vistaly rebuilt its entire product to find out—and the agents were the easy part. In this episode of Just Now Possible, Teresa Torres talks with Matt O'Connell (Co-Founder and CEO), CP Dehli (Co-Founder), and Steve Klein…
Lenny’s Podcast81 min

Customer-led growth

Gia Laudi · Sep 29, 2022
Key learnings
  • Stop treating growth as ending at acquisition; for recurring-revenue businesses, retention, expansion and post-signup activation…
  • Start by identifying your best customers: those who are happy, pay well, have an urgent problem, and signed up recently enough to…
  • Survey recent best customers about the trigger moment, alternatives considered, must-haves, anxieties, and desired outcomes, then…
SVPG · Marty CaganMar 24, 2025

Product, Design and AI

Mar 24, 2025 · 19 min

Marty Cagan and Bob Baxley argue that in the Generative AI era, strong product managers and product designers become more essential, not less, but only when those roles are defined by their specific, demanding skill…

SVPG · Marty CaganJan 23, 2012

Product Management Then and Now

Jan 23, 2012

Marty Cagan contrasts the traditional PC-era product manager with the modern Internet-era product manager. He argues that many organizations still operate with the older model, which was often ineffective and poorly…

SVPG · Marty CaganJan 29, 2017

Beyond Lean and Agile

Jan 29, 2017 · 3 min

Marty Cagan argues that while Lean and Agile are often criticized, their core principles remain valuable, even though most companies practice them poorly. He observes that the best product teams have already moved…

Product Talk · Teresa TorresMar 17, 2014

Practice Defining Your MVP

Mar 17, 2014 · 5 min

Teresa Torres argues that an MVP should be defined by what you need to learn, not by the smallest or easiest feature set to ship. Using a hypothetical SMS-based event tool for soccer teams, she shows how the riskiest…

Product Talk · Teresa TorresJun 7, 2012

Why the BranchOut Decline Isn't Surprising

Jun 7, 2012 · 3 min

Teresa Torres argues that the rapid user decline of BranchOut, a Facebook-based social recruiting app, was predictable because its core assumption failed. Her team had built a similar product and, through interviews…