“Net Promoter Score® (NPS) has come under scrutiny. Everything from the way it’s calculated, the 11-point scale used in the survey, and its lack of correlation to company growth. “It… Keep reading The post Net Promoter Score, The Ecstasy of Business Metrics? appeared first on Product Habits.”
Torres argues that job seekers should treat themselves as a product, defining a few clear value propositions that differentiate them, much as successful products focus on a specific use case. She shows how to map those…
John Cutler argues that AI tools can reduce the cost of gathering and reusing context, which he calls a 'recontextualization tax' that teams pay whenever knowledge has to be re-explained across people, documents, and…
When COVID-19 closed international borders in 2020, Seera Group's Digital Hotels team saw demand shift from hotels to domestic alternative accommodations like chalets and Istrahas. Using opportunity solution trees built…
Teresa Torres argues that continuous customer interviews generate far more learning than teams can hold in their heads, and proposes the interview snapshot as a one-page artifact that captures a single conversation…
Teresa Torres explains how she now records customer research interviews (audio only, with disclosure) while taking handwritten notes that capture structure rather than verbatim quotes. She argues that recording frees…
Cagan argues that marketing success starts with the product itself, so product marketers should help shape a product during planning rather than receiving a finished one to promote. He proposes three tests: whether…
In this podcast episode, Teresa Torres and Petra Wille examine why product leaders underinvest in their own development. They argue the real blockers are less about budget and more about stigma around coaching…
In this end-of-year episode of All Things Product, Petra Wille and Teresa Torres reflect on what they want to be known for in their work. They examine why the word 'legacy' can feel heavy and propose gentler framings…
Teresa Torres argues that product teams often misuse customer interviews by spending time evaluating solution ideas, which yields unreliable feedback because people overestimate their future behavior. Interviews are…
Marty Cagan argues that a product succeeds only when it is solved simultaneously for the customer, the business, and the technology, which he frames as a multiplicative equation: if any one factor is zero, the product…
David Placek of Lexicon Branding outlines a step-by-step naming playbook drawn from decades of work on brands like Swiffer, Pentium and Vercel. He argues that a strong name builds trust, communicates an original idea…
Lenny Rachitsky and Nels Gilbreth argue that annual and quarterly planning is painful for most organizations because it asks many people to imagine futures, agree on one, and plan a path to it. Drawing on dozens of…
Marty Cagan argues that product managers who are forbidden from talking directly with users should push hard to change that policy, and if they cannot, should consider leaving for a company where they can do their job…
Teresa Torres and Petra Wille argue that promotions, while common career targets, can be a poor north star because they are largely outside an individual's control and often tied to salary and status rather than…
Marty Cagan argues that product managers who spend their time prioritizing a laundry list of feature requests are working on the wrong problem. A feature-request roadmap pushes unvalidated features into the plan, skips…
Marty Cagan argues that product strategy has been an unintended casualty of the move to Agile methods, leaving teams chasing features without direction. He defines product strategy as a persuasive, two-to-five-year…
Cagan argues that 'user abuse' happens when product teams ship changes that users didn't ask for, didn't expect, or can't absorb, and that it is largely caused by the natural human resistance to change. He explains that…
This is an index post introducing Marty Cagan's series of articles on the manager's role in coaching product managers. Cagan explains that he uses his blog and the product community as a testing ground for draft…
Teresa Torres argues that email remains a powerful channel for products despite claims it is dead. She counters common myths: that young users avoid email, that spam has ruined it, and that users will be annoyed by…
Teresa Torres surveys how early-stage teams recruit interviewees when they have no customers or even no product yet, a common blocker to continuous discovery. She draws on members of her Continuous Discovery Habits…
Teresa Torres surveys how product teams build and maintain opportunity solution trees, the visual map linking a desired outcome to opportunities and candidate solutions. She interviewed six practitioners about the tools…