“Whether it's dashing off a quick email or laboring over user stories, how you communicate can have a big impact on the outcomes you drive. Writing well is a critical product skill that you should deliberately practice. As an undergraduate, I learned about Paul Grice's maxims for effective”
Teresa Torres shares four examples from coach Ellen Juhlin of using in-app surveys to sustain customer touchpoints as part of continuous discovery. Across different products, Ellen tried a Mixpanel pop-up, an onboarding…
This reading-guide post kicks off a monthly book club around Teresa Torres's Continuous Discovery Habits, focusing on Chapter 9, which covers identifying hidden assumptions. The chapter argues that teams should test the…
Teresa Torres describes a conversation with the Consider and Contact team at Hemnet about moving their opportunity solution trees from Miro to Jira Product Discovery. The team initially found Miro effective, but as…
Teresa Torres, host of Product Talk, is interviewed by Petra Wille about how product teams can move beyond casual use of chatbots to build AI-powered products. Drawing on months of building her own AI product, the…
Teresa Torres shares her top picks from the 74 books she read in 2015, grouped into product-management-adjacent titles, books on meaning and happiness, academic reads that shaped her thinking, and favorite fiction. The…
Lenny Rachitsky reflects on serving as juror on a weeklong criminal trial and maps courtroom dynamics onto product management. The post argues that trials offer a useful lens on soft skills like choosing the right…
Cagan argues that legacy companies in retail, airlines, and financial services must shift from using technology internally to delivering technology directly to customers. Customer-facing technology faces a far higher…
This podcast episode follows Perk, a company that eliminates 'shadow work' like travel booking, as its team built a voice AI agent that calls hotels to verify virtual credit card payments. The project grew from a…
This book club post kicks off a monthly reading guide for Teresa Torres's Continuous Discovery Habits on its fifth anniversary. It focuses on Chapter 4, which argues that individuals should draw their own experience…
Marty Cagan describes a shared workspace he helped create in Silicon Valley for very early-stage startups, which often struggle with the time and money needed to set up an office. The space offers flexible…
Teresa Torres argues that a well-designed email template is not enough; product teams must also manage deliverability, the process of getting messages past ISP and client spam filters into real inboxes. She outlines how…
Lenny answers a reader whose startup grew to four PMs and who worries the team is drifting out of sync. He argues a PM team meeting can be one of the most valuable recurring meetings, but only if it has a clear purpose…
Teresa Torres interviews the co-founders of Earmark, a productivity suite that runs multiple AI agents during live meetings to produce finished artifacts such as specs, tickets, and prototypes rather than passive…
Product Hunt's doing something new today. Years ago we talked about adding community-driven changelog. Now with agents, the user request/bug report is the start of the prompt.
Melissa Perri argues that product leaders planning a company's next phase should survey a standard set of growth strategies rather than fixate on a single path. She organizes 16 options around three business objectives…
Teresa Torres introduces the Ladder of Evidence, a framework for judging how reliable customer feedback is. Asking people what they would do in the future, as focus groups and surveys often do, yields weak signal…
Teresa Torres argues that a single A/B test rarely settles a question; instead, teams should string related hypotheses together around one underlying insight. Using an email subject-line example about urgency, she shows…
This piece profiles Datasite, formerly Merrill Corporation, a financial-document printer that had to reinvent itself as cloud demand grew. The company was slow, hierarchical and risk-averse, so it reframed its culture…
This episode of Teresa Torres's show features Jack Taylor and Ibrahim Faruqi of Gradient Labs, an AI-native fintech startup automating customer support. They argue frontline answers are only the visible tip of support…
Teresa Torres argues that the engineer in a product trio should be the one with the most authority over technical feasibility, but that the word "lead" causes confusion because it conflates seniority, management, and…
Hamel Husain and Shreya Shankar outline a practical playbook for building AI evaluation systems that improve a product rather than just producing dashboards. The core argument is to start with error analysis by a domain…
Teresa Torres, a discovery coach, explains that her high-touch coaching is only available to companies willing to invest heavily, so she is designing a lighter-weight course for individual practitioners. She argues that…
Teresa Torres follows up her home-use AI article with a practical guide to using large language models at work, organized into increasingly complex categories: translation, doing the work, research, writing, and coding…