Drawer 02 · 539 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
SVPG · Marty CaganFeb 2, 2009

How To Kill Innovation

Feb 2, 2009 · 3 min

Marty Cagan argues that Six Sigma, a quality-control methodology proven in manufacturing, does real damage when applied to software product discovery and development. He observes that once influential innovators such as…

SVPG · Marty CaganMar 27, 2008

Moving From Engineering To Product Management

Mar 27, 2008 · 4 min

Marty Cagan argues that engineers often make excellent product managers because they understand what is technically possible, and that the move from engineering to product management requires specific mindset and skill…

Product Talk · Teresa TorresAug 26, 2013

Is Your Idea a Viable Business?

Aug 26, 2013 · 3 min

“This post was written for Startup Edition. Almost everyone has at one point in their life thought, someone should make a something or another, or why doesn't this product exist in the world. This is exactly how products are born. It really is that simple. It always starts with”

SVPG · Marty CaganOct 5, 2009

Feed The Beast

Oct 5, 2009 · 3 min

Marty Cagan describes the "feed the beast" problem, where product teams feed a hungry development organization with specs just to keep engineers busy, regardless of whether the products are worth building. He argues…

SVPG · Marty CaganAug 14, 2005

The New Old Thing

Aug 14, 2005

Cagan argues that the next big product is usually not a wholly new market but a new version of something existing that does the job far better, faster, or cheaper, thereby redefining its category. He illustrates this…

SVPG · Marty CaganMay 31, 2005

Beware of Specials

May 31, 2005 · 4 min

Marty Cagan argues that 'specials'—large customer or partner deals that come with a condition to build exactly what they request—can derail a product company. Although the cash is tempting, especially for cash-strapped…

SVPG · Marty CaganApr 16, 2007

Design vs. Implementation

Apr 16, 2007 · 5 min

Cagan argues that user experience design should be completed before implementation begins, even though requirements/design and implementation/testing can each be run in parallel within their own pairs. He explains that…

SVPG · Marty CaganDec 6, 2011

Product Manager vs. Product Owner

Dec 6, 2011

Marty Cagan argues against a common corporate arrangement that splits the product role between a 'product manager' who handles customers and stakeholders and a 'product owner' who handles the backlog and developers. He…

SVPG · Marty CaganApr 23, 2020

Empowered Engineers FAQ

Apr 23, 2020 · 5 min

Marty Cagan answers the most common objections people raise against the idea of empowered engineers, the engineers who take part in product discovery rather than only building what they are handed. He argues that the…

SVPG · Marty CaganDec 15, 2008

Pleasure is Not the Absence of Pain

Dec 15, 2008

Marty Cagan argues that removing usability problems and bugs only gets a product to the absence of pain, which is not the same as delighting users. Great products cause pleasure, sometimes from raw value, but often from…

SVPG · Marty CaganAug 2, 2011

Competition

Aug 2, 2011

Marty Cagan argues that competition is a constant in most markets, yet companies often waste energy reacting to rivals through feature-chasing and attacking competitors' weaknesses. He contends customers rarely leave…

SVPG · Marty CaganJun 14, 2021

So You Want To Write a Book?

Jun 14, 2021 · 28 min

Marty Cagan, author of four bestselling product books, shares his process for writing non-fiction books, framing the book as a product whose readers are customers. He argues that the decisive factor is whether the…

SVPG · Marty CaganAug 21, 2008

Product Management Certification?

Aug 21, 2008 · 4 min

Marty Cagan argues that product management certification is premature and counterproductive for the software industry. He notes that the field is far from scientific, that software product success rates are poor, and…