Drawer 02 · 539 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
SVPG · Marty CaganSep 13, 2018

A Better Way

Sep 13, 2018 · 4 min

Martina Lauchengco, a long-time SVPG partner, shares her origin story: an instinct for finding better ways that grew from a childhood shaped by her father's habit of challenging the status quo. She recounts early…

Product Talk · Teresa TorresJun 24, 2015

The Dos and Don'ts of Hypothesis Testing

Jun 24, 2015

Teresa Torres argues that many product managers run experiments poorly: they struggle to choose what to test, decide how long to run tests, lack scientific training, find tools hard to use, and overgeneralize results…

Product Talk · Teresa TorresNov 12, 2014

The 5 Components of a Good Hypothesis

Nov 12, 2014 · 6 min

Teresa Torres argues that product teams should test ideas with experiments before building them, and that this starts with a well-formed hypothesis. Vague statements like 'a redesign will improve usability' cannot be…

SVPG · Marty CaganDec 28, 2009

The Product Decade

Dec 28, 2009

Marty Cagan argues that the coming decade will be among the most productive for product innovation. He points to four converging forces: ubiquitous connected mobile devices, powerful platforms that give apps instant…

Lenny’s Newsletter♥ 185

The ultimate guide to willingness-to-pay

Feb 13, 2024 · 24 min
Subscriber post — summary only

Kristen Berman walks through the four main quantitative willingness-to-pay methods (Van Westendorp, Becker-DeGroot-Marschak, multiple price list, and discrete choice), comparing their strengths and biases. She argues…

SVPG · Marty CaganApr 30, 2013

Stakeholder Management

Apr 30, 2013 · 5 min

Marty Cagan argues that stakeholder management is a frequent pain point for product managers, but it can be substantially improved. He defines stakeholders narrowly as people who hold veto power over launching work…

Product Talk · Teresa TorresOct 28, 2013

How Not To Find a Product Job

Oct 28, 2013

Torres argues that the standard job-hunt routine of polishing a resume and mass-applying to postings rarely works, even for strong candidates. Instead, she proposes treating yourself as a product and applying the…

Product Talk · Teresa TorresJul 31, 2013

Stop Asking "Whether or Not" Questions

Jul 31, 2013

The author describes a lunchtime request from a sales director to build a feature that could keep a few at-risk customers, and argues that the framing of 'should we build it or not' is too narrow. Drawing on Chip and…