Drawer 02 · 539 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
Product Talk · Teresa TorresDec 13, 2023

Product in Practice: Iterating on Outcomes with Limited Data

Dec 13, 2023 · 12 min

“We often hear from people that building an opportunity solution tree is hard work. And perhaps one of the most challenging parts of building opportunity solution trees is defining the outcome that you put at the top. As a quick reminder, your outcome should be something the product team is”

SVPG · Marty CaganDec 15, 2008

Pleasure is Not the Absence of Pain

Dec 15, 2008

Marty Cagan argues that removing usability problems and bugs only gets a product to the absence of pain, which is not the same as delighting users. Great products cause pleasure, sometimes from raw value, but often from…

SVPG · Marty CaganAug 2, 2011

Competition

Aug 2, 2011

Marty Cagan argues that competition is a constant in most markets, yet companies often waste energy reacting to rivals through feature-chasing and attacking competitors' weaknesses. He contends customers rarely leave…

SVPG · Marty CaganJun 14, 2021

So You Want To Write a Book?

Jun 14, 2021 · 28 min

Marty Cagan, author of four bestselling product books, shares his process for writing non-fiction books, framing the book as a product whose readers are customers. He argues that the decisive factor is whether the…

SVPG · Marty CaganAug 21, 2008

Product Management Certification?

Aug 21, 2008 · 4 min

Marty Cagan argues that product management certification is premature and counterproductive for the software industry. He notes that the field is far from scientific, that software product success rates are poor, and…

SVPG · Marty CaganOct 17, 2008

Laid Off; Now What?

Oct 17, 2008 · 4 min

Marty Cagan argues that a layoff, though painful, can be turned into a valuable period for building product management skills and becoming a more desirable candidate. He briefly advises keeping professional social…

Product Talk · Teresa TorresJul 17, 2013

Be Prepared To Be Wrong

Jul 17, 2013

Teresa Torres argues that product builders consistently overestimate how right they are, drawing on behavioral research and the Heath brothers' book Decisive, which describes four decision-making traps: narrow framing…

SVPG · Marty CaganDec 29, 2024

AI Product Management 2 Years In

Dec 29, 2024 · 3 min

Marty Cagan reflects on two years of generative AI's impact on product management, distinguishing between adding AI to products and using AI to change how products are built. He admits his earlier predictions were too…

Product Talk · Teresa TorresFeb 13, 2013

Is This a Dialogue Or a Discussion?

Feb 13, 2013 · 4 min

Teresa Torres argues that teams struggle when they mix up the phases of idea work: generating options and choosing among them need different rhythms and different conversational modes. Drawing on Tim Brown's…

SVPG · Marty CaganFeb 17, 2020

Product Strategy – Overview

Feb 17, 2020 · 4 min

Marty Cagan argues that empowered product teams need hard problems to solve, and product strategy is the discipline of deciding which problems matter. He observes that many companies have plenty of features and projects…

SVPG · Marty CaganNov 9, 2015

Innovation vs. Execution

Nov 9, 2015 · 4 min

Marty Cagan extends his earlier point that product teams must learn fast in discovery while still delivering with confidence, arguing that the balance depends heavily on company culture. He lists the traits of a strong…