Drawer 02 · 539 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
SVPG · Marty CaganJan 30, 2005

Agile Development Processes

Jan 30, 2005 · 7 min

Marty Cagan examines how Agile methods, especially Extreme Programming (XP), fit into product management for commercial products. He first outlines the twelve shared Agile principles and XP's core practices, which were…

SVPG · Marty CaganDec 4, 2017

The Four Big Risks

Dec 4, 2017

Marty Cagan revisits his earlier framing of product success as valuable, usable, and feasible, arguing that the single word 'valuable' hid serious business risk and let product managers overweight customer value. He…

SVPG · Marty CaganAug 13, 2024

The Product Model in Outsourcing

Aug 13, 2024 · 15 min

Marty Cagan and Josh Kerievsky argue that outsourcing agencies can apply the product model to custom solution work, even though clients often arrive with a fixed solution in mind and fixed-price contracts. The core…

SVPG · Marty CaganDec 7, 2008

Product Management in Economic Downturns

Dec 7, 2008

Marty Cagan argues that economic downturns, while painful, can be a productive period for product teams and companies that know how to use them. Beyond the defensive measure of cutting costs to extend runway, he…

SVPG · Marty CaganJul 23, 2026

The AI Productivity Paradox

Jul 23, 2026 · 3 min

Marty Cagan argues that the so-called AI productivity paradox, where teams ship faster but outcomes do not improve, is not really a paradox at all. Most organizations use AI to accelerate the old project model, which is…

SVPG · Marty CaganFeb 3, 2013

Vision Pivots vs. Discovery Pivots

Feb 3, 2013 · 4 min

Marty Cagan argues that the word "pivot" is overused in product teams and that teams too often abandon their product vision far too early. He separates two kinds of pivots: vision pivots, which change the underlying…

SVPG · Marty CaganSep 26, 2024

Is Product Art or Science?

Sep 26, 2024 · 4 min

Marty Cagan argues that product creation is a blend of art and science, though he has long leaned toward the scientific side because of his training. Reading Rick Rubin's book The Creative Act reshaped his view…

SVPG · Marty CaganAug 16, 2010

Top 10 Reasons for Weak Product

Aug 16, 2010 · 3 min

Marty Cagan argues that weak products are those that fail to meet their objectives or create new revenue and growth for the company. He lists ten root causes, centered on the absence of a real product vision…

SVPG · Marty CaganJan 27, 2025

The Product Model and Agile

Jan 27, 2025 · 4 min

Marty Cagan addresses a recurring question: how Agile relates to the Product Operating Model. He argues Agile is only one of three dimensions of the product model, covering how software is built, tested, and deployed…

SVPG · Marty CaganJun 28, 2019

Coaching – Managing Time

Jun 28, 2019 · 4 min

Marty Cagan argues that effective product managers need about four uninterrupted hours a day for product discovery: working out valuable, usable, feasible, and viable solutions to hard problems. He observes that many…

SVPG · Marty CaganDec 6, 2016

Omni-Channel Product

Dec 6, 2016 · 3 min

Marty Cagan argues that established companies with long-standing non-digital value, such as banks, insurers, retailers and media firms, often split product management into a 'Legacy PM' group that owns the core product…

SVPG · Marty CaganFeb 14, 2005

The Waterfall Product Development Process

Feb 14, 2005 · 5 min

Marty Cagan examines the Waterfall product development process, which he notes remains the most common way software products are built despite being decades old and widely criticized. He explains its phased structure of…

SVPG · Marty CaganDec 15, 2012

High-Integrity Commitments

Dec 15, 2012 · 3 min

Cagan argues that the friction around commitments in Agile product teams stems from making them too early, before the team knows whether a solution is feasible, valuable, and viable. Because product ideas often fail or…

Lenny’s Newsletter♥ 64

Prioritizing at startups

Jan 4, 2022 · 11 min
Subscriber post — summary only

Lenny answers a first-time B2B founder's question about prioritization before product-market fit. He argues that typical frameworks suit large companies, lists common early-stage pitfalls, and proposes a single goal…

SVPG · Marty CaganOct 28, 2017

INSPIRED V2

Oct 28, 2017 · 4 min

Marty Cagan announces the second edition of his book INSPIRED, which he describes as essentially a new work rather than an update. He explains that the field has moved past early Lean Startup and Agile ideas, so the new…

Product Talk · Teresa TorresAug 5, 2026

The Call to Adventure

Aug 5, 2026 · 23 min

Teresa Torres recounts how, starting as a complete AI beginner after an ankle injury in March 2025, she transformed her product-discovery work over about fifteen months. She moved from using ChatGPT as a search engine…

SVPG · Marty CaganAug 3, 2009

Lessons from Amazon

Aug 3, 2009

Marty Cagan highlights a talk by Amazon founder Jeff Bezos and draws out four principles that connect to his thinking on product portfolio planning. The core message is that great product companies focus relentlessly on…