Drawer 02 · 539 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
Product Talk · Teresa TorresJun 7, 2012

Why the BranchOut Decline Isn't Surprising

Jun 7, 2012 · 3 min

“Earlier this week, ERE wrote this article about the rapid decline of BranchOut over the past 30 days. Peaking at 13.9 million monthly active users at the end of April, they are now down to 6.5 million monthly active users, losing 7.4 million monthly active users in”

SVPG · Marty CaganSep 17, 2012

Dual-Track Agile

Sep 17, 2012

Marty Cagan argues that Agile product teams often suffer from poorly defined backlog items, slow velocity, rework, and unvalidated ideas. He proposes Dual-Track Agile, which runs a Discovery track to quickly validate…

SVPG · Marty CaganJun 14, 2005

Startup Product Management

Jun 14, 2005 · 3 min

Marty Cagan argues that the common startup approach of funding engineers to build a product before validating it is inefficient and causes many good ideas to fail. Founders typically act as product manager, build in…

SVPG · Marty CaganMar 26, 2024

The Product Model at Amazon

Mar 26, 2024 · 11 min

Marty Cagan and Richard Russell use the origin story of Amazon Prime to show how Amazon's approach to building technology products mirrors the product operating model used by the strongest product companies. The article…

SVPG · Marty CaganJan 15, 2006

Fear, Greed and Lust

Jan 15, 2006

Marty Cagan argues that product people, despite often coming from analytical backgrounds, work fundamentally in the realm of emotion and psychology. He observes that people buy and use products mainly for emotional…

SVPG · Marty CaganSep 20, 2022

Changing How You Solve Problems

Sep 20, 2022 · 7 min

The authors argue that many companies become efficient feature factories: most roadmap features fail to generate a positive return, often estimated at only 10-20%. The root cause is feature teams that serve internal…

SVPG · Marty CaganOct 18, 2023

The Product Model at Spotify

Oct 18, 2023 · 12 min

Marty Cagan and Joakim Sundén argue that Spotify's enduring success comes from the product operating model rather than the popular idea of 'The Spotify Model' (squads, tribes, and similar org labels). They walk through…

Product Talk · Teresa TorresSep 23, 2015

The Path to Better Product Decisions

Sep 23, 2015 · 5 min

Teresa Torres argues that product managers often fall into a throughput mindset, filling backlogs and keeping engineers busy rather than driving outcomes. She identifies three recurring failures: not starting from a…

Product Talk · Teresa TorresFeb 10, 2014

That's Not Brainstorming

Feb 10, 2014 · 5 min

Teresa Torres responds to reactions to her earlier post arguing against traditional brainstorming. She clarifies how creative output is measured (fluency, flexibility, originality) and addresses objections about…

SVPG · Marty CaganJun 4, 2015

Product Fail

Jun 4, 2015 · 10 min

Marty Cagan argues that the common company process of taking executive or stakeholder ideas, building business cases, prioritizing feature roadmaps, and handing requirements down a line from product to design to…

SVPG · Marty CaganFeb 22, 2007

Great Products By Design

Feb 22, 2007

Marty Cagan argues that great products are not accidents but follow from a set of consistent principles. He lists ten truths, centered on the primacy of user experience design, the need to test ideas with real users…

SVPG · Marty CaganJul 23, 2012

The Opportunity Backlog

Jul 23, 2012

Marty Cagan describes a proposal from Jeff Patton to replace the traditional product roadmap with an "opportunity backlog." The core problem is that roadmap items are often treated as commitments, yet genuine product…

SVPG · Marty CaganFeb 19, 2020

Product Strategy – Insights

Feb 19, 2020 · 9 min

Marty Cagan argues that the insights forming the foundation of a product strategy are the hardest but most valuable part of product work, and they cannot be produced by a template or framework. He says strong insights…