Drawer 02 · 539 notes · 32 people · 2005–2026

Discovery & customer research

Customer interviews, opportunity mapping, validation, and jobs to be done

Q:
Answers from Discovery & customer research notes, cited
SVPG · Marty CaganFeb 24, 2005

Product Validation

Feb 24, 2005 · 5 min

Marty Cagan argues that product managers should validate a product specification before handing it to engineering, rather than trusting the spec and planning to adjust after beta feedback. Because prototyping costs have…

SVPG · Marty CaganMar 17, 2008

The Architect Role

Mar 17, 2008 · 6 min

Marty Cagan argues that a product manager's core job is discovering products that are valuable, usable and feasible, and that engineering must be involved early to achieve feasibility. Waiting until engineering sees a…

Product Talk · Teresa TorresSep 21, 2026

Ch. 10: Testing Assumptions

Sep 21, 2026 · 5 min

“Continuous Discovery Habits* turns five this year. And to celebrate we are reading the book together. Each month, I am releasing an in-depth reading guide that includes: - The chapters we will be reading - A preview of the most important concepts we'll be learning about - Short videos you”

SVPG · Marty CaganDec 12, 2017

Learning Fast vs. Failing Fast

Dec 12, 2017

Chris Jones argues that the popular slogans "fail fast" and "embrace failure" have outlived their usefulness because they blur risky experimentation with genuinely preventable mistakes. He proposes reserving the word…

SVPG · Marty CaganJan 26, 2010

Regaining Your Product Mojo

Jan 26, 2010 · 5 min

Marty Cagan follows up on his earlier argument that product organizations often degrade into service teams that merely document others' decisions. He offers ten practical moves for reclaiming influence: deep customer…

SVPG · Marty CaganMar 7, 2012

Viable Product vs. Minimal Product

Mar 7, 2012

Marty Cagan argues that a product proving it works and is usable is not the same as a product people will actually choose to buy and use. He calls the smallest functional, usable version a 'Minimal Product' and reserves…

SVPG · Marty CaganSep 17, 2025

Forward Deployed Engineers

Sep 17, 2025 · 5 min

Marty Cagan argues that Forward Deployed Engineers (FDEs)—technical product creators who embed with customers to deeply understand their problems—are a powerful practice that applies well beyond the hard, high-stakes…

SVPG · Marty CaganJul 10, 2023

Product Risk Taxonomy

Jul 10, 2023 · 4 min

Marty Cagan argues that any recognized product risk taxonomy beats having none, since teams that skip risk assessment often fail, especially with MVPs. He compares three common frameworks: the original…

SVPG · Marty CaganApr 9, 2026

Commercial vs Internal Products

Apr 9, 2026 · 4 min

Marty Cagan argues that internal products, while worth treating as real products, carry a lower bar on value, usability, feasibility and viability than commercial products. Internal users cannot switch to competitors…

SVPG · Marty CaganMar 7, 2008

What Product Management Is Not

Mar 7, 2008 · 4 min

Cagan argues that many companies remain stuck in failed models of product management because they misdefine the role. Rather than restating what the job is, he lists common misconceptions and explains why each one…

Product Talk · Teresa TorresJul 6, 2026

Ch. 8: Supercharged Ideation

Jul 6, 2026 · 6 min

This reading guide kicks off the Continuous Discovery Habits five-year anniversary book club, focusing on Chapter 8, 'Supercharged Ideation.' It argues that generating many ideas, rather than settling on the first one…

SVPG · Marty CaganApr 3, 2012

Live-Data Prototypes vs. Production

Apr 3, 2012 · 4 min

Cagan distinguishes live-data prototypes, which are real code sent live traffic (usually in A/B tests) to prove an idea works, from production software that the business can run on. Production demands complete critical…

SVPG · Marty CaganSep 11, 2026

Strong Opinions, Loosely Held

Sep 11, 2026 · 10 min

Marty Cagan revisits the foundational product-management ideas he publicly argued for over the past two decades and identifies ten significant mistakes or blind spots. He concludes that his earlier emphasis on…

Product Talk · Teresa TorresMay 1, 2013

5 Steps For How To Develop Empathy

May 1, 2013 · 5 min

Teresa Torres argues that empathy, the ability to feel what another person feels rather than merely sympathize, is essential for building products that solve real problems or create delight. Sympathy tends to make us…

Product Talk · Teresa TorresDec 20, 2013

How To Develop Your Active Listening Skills

Dec 20, 2013 · 5 min

Teresa Torres argues that people often hear what they expect rather than what was actually said, which leads teams to disagree about the same user interview and to build the wrong product. Because great products depend…